Vancouver · Since 2001

IT support from people who actually know you.

No ticket roulette. No rotating cast of strangers. The same senior team, working as part of yours, year after year.

Our average client relationship is more than a decade.

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How we work

Not your IT vendor. Part of your team.

You know the pattern with most IT providers. A different technician every call. Explaining your systems from scratch, again. Tickets closed without being solved. It's the number one complaint companies have about outsourced IT, and it's the reason we built SJM the opposite way.

When you work with SJM, you work with the same senior people: the ones who know your systems, your staff, and your business. We join your meetings when it matters, flag problems before you see them, and make decisions the way an internal IT team would, with your interests first, not a vendor's.

It's why our client relationships are measured in decades, not contract terms.

Same people, every time

Senior engineers who know your environment. No tiers, no ticket roulette.

You own everything

Your infrastructure, accounts, and documentation stay in your name. Full transparency, no lock-in.

Everywhere you operate

Headquartered in Vancouver, built for multi-office and international companies. Time zones are our problem, not yours.

Straight answers

We'll tell you what you need, and what you don't. No quota-driven upsells.

We make it easy to leave. Nobody does.

Your domain, your licenses, your admin access, your documentation: owned by you, in your name, always. Many IT providers quietly build dependencies that make switching painful. We do the opposite, because we'd rather you stay for the service than the switching costs.

Our clients stay for decades because they want to, not because leaving is hard.

What clients say

"The team at SJM always put our needs first and consistently meets or exceeds our expectations."

Media & creative agency, Vancouver · Client since 2008

"Their service is outstanding and they have an unfailing commitment to ensuring client satisfaction."

Professional services firm · Client since 2012

"We receive exceptional value and great service from our 11+ year business relationship."

Consumer products company · Client since 2014

Who we serve

Built for companies where IT failure isn't an option

Most IT providers are built for simplicity: one office, standard software, no one asking hard questions. Our clients aren't like that. They're public companies preparing for audits. Law firms with confidentiality obligations. Resource companies with a head office in Vancouver and operations on three continents. Businesses where a security incident, a failed audit, or two days of downtime has real consequences.

We've spent years working alongside auditors, boards, and compliance teams. We know what SOX ITGC evidence looks like, what a cybersecurity questionnaire from your biggest client actually requires, and how to keep a distributed company running across time zones. That's the standard we bring to every client, whether you're listed on an exchange or not.

25Years in business, since 2001

10+Year average client relationship

Anchor vertical

Deep roots in the resource sector

Vancouver is home to more public mining companies than any city in the world, and they've been our core clients for years. We understand the shape of these businesses: lean head-office teams, remote operations, market-sensitive information, audit and disclosure obligations, and IT budgets that need to survive commodity cycles.

If you're a listed company, in mining or any sector, we speak your language: ITGC, SOC reports, auditor requests, insider lists, continuous disclosure. Your IT provider shouldn't need these explained.

Also trusted by law firms, construction companies, and professional services firms across BC and beyond.